Key performance indicators
Six standing indicators
| Indicator | What it measures |
|---|---|
| Response time | Time from incident reporting to provider response. |
| Resource utilisation | Use of medical staff, equipment and facilities during emergencies. |
| Data integrity | Integrity and accuracy of patient data held on the system. |
| User satisfaction | Assessed through surveys and structured feedback sessions on functionality and usability. |
| Interoperability | Effectiveness of data exchange between BAEMS and external healthcare systems. |
| Security incidents | Security incidents and breaches, monitored and reported. |
- Regular review
- Quarterly performance review against agreed indicators. Regular user feedback sessions. Periodic technical assessment and audit covering security, scalability and performance.
- Analytics and reporting
- Analytics tools applied to trends and patterns in system data. Customised reporting for administrators, responders and regulatory authorities. Dashboards giving real-time visibility of performance.
- Compliance monitoring
- Continuous monitoring against healthcare regulation, with comprehensive audit trails tracking system activity for transparency and accountability.
- Incident response and continuity
- A maintained incident response plan for system failure, security breach or emergency, with business continuity measures for downtime and disruption.
- Stakeholder engagement
- Regular meetings to communicate progress, solicit feedback and address concerns, with ongoing training for users, administrators and support staff.
- Continuous improvement
- Feedback and evaluation insight incorporated into development, with a structured release management process for updates, patches and new features.